Based on the Law of Georgia "On the Protection of Consumer Rights," in the case of online purchase of an item, the consumer has the right to withdraw from the contract and return the goods to the seller within 14 days of receiving the goods, without giving any reason.

If you wish to cancel an online order, please write to us at online@jysk.ge, indicating the reason for cancellation and your order details in the letter. The refund will be processed within 5 working days after confirmation of the request.
The burden of proving that the right of withdrawal has been exercised within the established period rests with the consumer.
The full cost of returning the item shall be borne by the consumer.

An important condition for the return of an item is that it has its original marketable appearance, all accompanying accessories are included, and the box (if applicable) is present.

The 14-day return condition does not apply to items whose retail price does not exceed 30 (thirty) GEL.
The consumer does not have the right to withdraw from the contract if:

• The consumer has been supplied with sealed goods, the seal of which was broken after delivery, and therefore, the return of the goods is impossible due to health or hygiene standards;
• The product has been used; the consumer has the right to inspect and examine the products to the extent necessary to establish their properties, characteristics, and functioning;
• The product has not retained its original товарный вид (marketable appearance), consumer properties, or factory label (tag)

As a result of withdrawal from the contract, the obligations assumed by the parties under the дистанционный (distance) contract are terminated.
The consumer is obliged to return the product to the seller no later than 7 calendar days from the date of notification of withdrawal from the contract.
The seller is obliged to refund to the consumer the amount paid for the purchase of the product, as well as the amount paid to compensate for the delivery costs, if any (except in cases where the consumer chose a more expensive delivery service than the standard delivery service offered by the seller), within 14 days of receiving the notification of the product's return.
In case of a return of the item, the seller has the right to refuse the refund until the goods are returned or until the seller receives proof of the goods being sent by the consumer, whichever occurs first.

Statutory Guarantee:
If the goods are found to be defective, the consumer has the right to demand from the seller the elimination of the defect: free replacement of the goods, price reduction, or withdrawal from the contract.
The replacement of goods is the consumer's primary right. The consumer has the right to demand free replacement of the goods by the seller, except in cases where this is impossible due to the nature of the goods or entails a disproportionate or unreasonably high cost.
The goods must be replaced within a reasonable time, without causing significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer 1  purchased them.   
Free replacement of goods implies that the seller bears all costs (including postage and labor costs) necessary to ensure the conformity of the goods with the terms of the contract.

The consumer has the right to demand a reduction in the price of the goods or to withdraw from the contract if one of the following conditions exists:
a) Replacement of the goods is impossible;
b) The seller has not replaced the goods within a reasonable time, and the consumer has lost interest in the performance of the contract;
c) The replacement of the goods by the seller would create significant inconvenience for the consumer.
In case of withdrawal from the contract, the consumer has the right to demand compensation for damages caused by the non-performance of the contract in accordance with the procedure established by the legislation of Georgia.
In determining whether a cost is disproportionate or unreasonably high, the following conditions must be taken into account:
a) The price of the goods if they were in conformity with the terms of the contract;
b) The degree of non-conformity of the goods with the terms of the contract;
c) The alternative possibility of eliminating the defect of the goods without causing inconvenience to the consumer.

The consumer has the right to exercise the above rights if the defect in the goods is discovered within two years from the date of transfer of the goods to the consumer, If the consumer discovers a defect in the goods within six months of taking possession of the goods, it is presumed, unless proven otherwise, that the defect existed at the time of delivery of the goods, if this is possible given the nature of the goods or the nature of the defect. In this case, the burden of proof rests with the seller. If the consumer discovers a defect in the goods after six months of taking possession of the goods, the burden of proving that the defect existed at the time of delivery rests with the consumer.
The consumer does not have the right to withdraw from the contract if the defect in the goods is minor.